If you call, they will answer

The day after I posted the OSF's funny about people in the scrapbook biz, I found this in my email:

Hi. I saw your blog post. I wanted to check to see if anyone from Making Memories had contacted you for help.
Let me know.
Thanks

This was from Jenny. From Making Memories. 

Since then I've been in contact with the service department at MM, and my Slice is back up and working (with the exception of tiny designs that still distort a little bit, but really, that's just nitpicking right now). 

Who would've thought posting a quirky comment from the OSF would get me such a quick answer!

Thanks, Jenny, Ashley, and Making Memories!